Class was great!! We talked about effective feedback and role-playing. I like the key points of effective feedback provided by ICA:
- Always ask for permission before giving feedback. “May I give you some feedback?” Even the boss would be more receptive to listen when he/she grant you permission. The person giving feedback will be alert in how he/she express themselves objectively. Being objective is critical to the process. The question was asked – what are some of the ways one could think of for being objective?
- Share your own experiences as an example from which to learn from
- Be responsible for what and how you provide feedback. Declare how you feel about something you may say.
Feedback is using compassion & truth for powerful coaching results. This makes one really sit up and think.
Currently I am having to give honest feedback to co-workers about their performance and inform them that we are about maintaining high standards in the workplace. I had to explain to a worker, that as she is the more experienced of the lot, she needs to use compassion & truth in teaching the less experienced workers how to perform their duties at a standard set out by Management. To constantly provide them with feedback so that they will know when they fall short on the job.
Feedback is neither positive nor negative. It is simply feedback. By stating what is or what is not from your point of view, may just help someone get an insight that they may need.
Thought for the day: To be coachable is a willingness to be humble and honest with yourself and others, along with the desire to learn and want to solve an issue. – ICA